FAQs

BLACK FRIDAY FAQ

Our Black Friday Sale drops this Wednesday 12/11 at 7PM AEST, and runs for 48 hours only!

Before shopping our Black Friday Sale, please take a moment to read through the info below.


Note: We won’t be processing returns or exchanges for change of mind, and no order changes can be made once your order is placed.


Q: What is the Push Pull Black Friday Sale?

A: Our Black Friday Sale is our biggest event of the year - featuring discounts on archive pieces and exclusive new drops made just for the sale, for 48 hours only!


Q: How much will everything be?

A: Expect discounts of up to 40% off, with nothing over $120 AUD. It’s the perfect time to grab the pieces you’ve been eyeing.


Q: Can I make a return on my Black Friday purchase?

A: Please note, our Returns Portal will be disabled during the sale and change-of-mind returns or size exchanges will not be accepted.
If you believe your item is faulty, please email customerservice@pushpull.shop and our team will inspect the issue and arrange a refund if applicable.
Unfortunately, we’re unable to accept returns for items that don’t fit or if you’ve simply changed your mind.


Q: Can I use a discount code?

A: All discount codes (including loyalty rewards) will be disabled during the sale period as everything is already heavily discounted. Hold onto your codes - you’ll be able to use them on future regular drops!


Q: How long will it take to receive my order?

A: Due to high demand, please allow a little extra time for your order to arrive.
We’ll be working hard to get everything shipped out ASAP, but it may take up to 1-2 weeks to reach you. Thanks for your patience and support!


Q: Can I change my order after it’s been placed?

A: Unfortunately not - please double-check all details before checking out.
We won’t be able to make changes to items, sizes, quantities, delivery addresses, or any other details once your order is confirmed.

 

Size Changes: Unfortunately, we’re unable to accommodate size changes due to the limited availability of stock.

 

 

Address Changes: If you need to update your shipping address, you’ll be able to do so through the AusPost app once your order has been shipped.

 

 

Remove an Item: If you accidentally ordered the wrong quantity of an item (for example, two of the same product), or want to remove an item from your order, please contact us as soon as possible so we can ask our warehouse to place your order on hold.

 

 

Our warehouse team will begin packing orders from 8 AM on Thursday, so while we’ll do our best, we can’t guarantee that we’ll be able to make the amendment in time.

 

We truly appreciate your understanding and apologise for any inconvenience this may cause.