Information We Collect
We collect the following types of information:
- Personal information: We collect your name, email address, mailing address, phone number, and payment information when you place an order on our website. We also collect this information when you create an account on our website or sign up for our newsletter.
- Order information: We collect information about the products you purchase from us, including the date of purchase, the price, and the shipping information.
How We Use Your Information
We use your information for the following purposes:
- To process your orders and payments: We use your personal information and payment information to process your orders and payments. We use Shopify Payments, PayPal, and Afterpay to capture payments for our products.
- To improve our website and services: We use your usage information to improve our website and the services we offer. This includes analysing website traffic, improving website performance, and identifying and fixing errors.
- To communicate with you: We use your personal information to communicate with you about your orders, to provide customer support, and to send you promotional emails about our products and services.
- To personalize your experience: We use your information to personalize your experience on our website and to provide you with customised content and recommendations.
- To manage our customer service: We use third-party services such as Gorgias to manage our customer service inquiries and to respond to your questions and concerns.
- To send you marketing communications: We use third-party services such as Klaviyo to send you marketing communications about our products and services. You can opt-out of these communications at any time by clicking the "unsubscribe" link at the bottom of the email.
- To manage returns and refunds: We use third-party services such as Loop Returns to manage returns and refunds for our products.
How We Protect Your Information
We take the security of your personal information seriously and have implemented appropriate measures to protect it. We use secure servers and encryption to protect your information during transmission, and we store your information securely.
Sharing Your Information
We do not sell or share your personal information with third parties except as necessary to fulfil your orders or as required by law. We share your personal information with our payment processors, Shopify Payments, PayPal, and Afterpay, to process your payments.
You can choose not to provide certain information to us, but this may prevent you from using some of our website's features or from placing orders. You can also unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of the email.